Our Customer Reviews

Sent: 01/05/2018

Received: 01/05/2018

Score: 10

Message: These guys are very professional. They came and right before they started they got me involved. We took each tree and talked about what I wanted to see. They did a GREAT job and my neighbors want to get work done by Niwaki.

Rating★★★★★ 5.0

Date Approved03/23/2018

ReviewerDave S.

Reviewer LocationRock Hill, SC

How You Know ThemThey hired you

Their ReviewNiwaki is the best tree service in Rock Hill. They are professional, safe , punctual and always offer a fair price. Steve and William provided great customer service and did a great job on my trees. I've dealt with other tree services in the area and Niwaki is head and shoulders above all the rest. I recommend them wholeheartedly and without reservation.

Steve did an excellent job removing my tree for me. He was on time, cleaned up all the debris, was reasonable on the price. I highly recommend Niwaki Tree & Shrub.

Great job on hard to get to trees. They have been out to my house last year and this year to cut down some huge trees and do some trimming. It is easy to see they know what they are doing! It really is better to hire professionals rather than have your relatives cut your trees.

Niwaki wasn’t on time. They did a fantastic job of not disrupting my lawn. They cleaned up very well and they finished on time. No surprises. I was very pleased and would recommend them and use them again.

work was done fast and all was done as quoted

When I notified Steve that our dead pine tree was starting to lean. He moved us up on the schedule. A couple of days later it was done. The job was done on Memorial day Monday. We were very thankful to be relieved of this possible liability. We will have him back for any tree work, and will refer Niwaki to others.

Niwaki - Professional service from start to finish! Steve and his crew worked us in and did exactly what we wanted and quoted. His equipment is top knotch and very easy on the landscaping and safe. We will highly recommend Steve to others and will call on him again.

Sent: 12/06/2017
Received: 12/06/2017
Score: 10
Message: The crew was very cooperative and thorough. My satisfaction appeared to be their primary concern. And they emphasized working safely, especially to each other. Would highly recommend .

Thank you Tad. Customer satisfaction is a priority to our ongoing success, it is greatly appreciated when a customer gives us a review on customer satisfaction.

Niwaki Tree Service removed a tree from our front yard, they were professional, arrived when they were scheduled and did a great job for us. We live in Wesley Oaks Subdivision in Wesley Chapel. I would definitely recommend this company and will call them again if needed.
Price for their service was on par with other tree services in the area.

Thank you

Review by Gui K. in Charlotte, NC
Project: Trim Trees
Terrific service, price and quality work. Checked in with me throughout the project to ensure it was meeting my expectations. Cleaned up after the work was complete to the point you didn?t even know they had taken down a 40 foot gun ball tree and trimmed several other mature trees. First class crew.

Thanks for such a great review. We work hard to maintain a professional crew and to always leave the property better than we found it.

Outstanding service and value for price paid

I have already recommended your service!

THank you. We are looking forward to serviceing your landscape.

Class 1 pruning and tree removal. Great job!

Steve and his crew are pros! They pruned my sick 80 year old Maple tree in only 2 hours, cleaned up all the debris and put my mind at ease form a possible future insurance claim. They do Awesome Work! I Highly Recommend them and I will definitely use them for any future tree work for sure! Thanks again for your help!

Very satisfied with the job. It was a huge tree men worked all day kept me informed of progress

Thanks for the excellent review. We love to here that our customers are satisfied.

Would hire them again. Very professional. Completed the work in record time. They were on time and very courteous!

Thank you for the great review.

We are trying to save a tree in our back yard. Steve at Niwaki gave us the most logical and sensible quote than three other vendors. He and his men came in, did exactly what they promised, and did it well. Steve didn't try to oversell us on unnecessary services, which the others did. Just as importantly, they did a great job with the tree and left absolutely no mess afterwards. Great job guys!

Niwaki was easy to deal with from the bidding process to the completion of the job.I had 4 quotes for my tree work and was most impressed with Niwaki. The level of service and knowledge was exceptional. They were not the cheapest nor the most expensive but from the start I knew I could trust them to complete the job safely, not only for my property but knew they would work safely to keep their employees safe. Everyone I spoke with on the job was friendly and professional, I would definitely recommend them for any type of tree work!

You did all that we requested,did in a timely manner,and you did it very very well. You earned that 10. Thank you!

They did the job quick , neat , cleaned up perfectly. They were very friendly and sent me my receipt within minutes . I would definitely recommend them to everyone. Thank you for the great work and God Bless all of you .

Everyone did a professional and great job in removing all of our trees in our yard. Upon completion everyone made sure we were satisfied with the work. We already recommended you to a fellow employee at my wife's workplace.

Thanks for the great review. We look forward to hearing from you in the near future.

Just for the time that owners Dave Tally and Steve Gamble spent on their first visit to evaluate my trees I was impressed! They were both so very detailed and knowledgeable. I look forward to working with them and learning more about how to keep my trees and landscape healthy and beautiful for a long time to come.

Thank you Traci. We try to help and educate our customers so they can make informed decisions. Like you, many are new to our area and have no idea how to care for the plants in the south. I am glad we could be of service and look forward to working with you this coming year.

Couldn't find a better service! Absolutely the best. Fast, friendly and reasonable. Don't just take my words for it, see the many other satisfied customers comments. Niwaki's has my business for sure and I highly recommend them.

Thank you.

Great job of removing tree and all of the mess that came along with the job! They carefully dug up plants that might be in the damage area and replanted them when the job was completed. One of the trees was near the house, one was between power lines and phone lines. Tricky, but expertly done! Will definitely be calling them again 🙂

Triple five stars I would give! Amazing customer service. I truly appreciated their understanding of my situation with homeowners insurance and they, Don, Lisa and everyone else worked it out with their supper busy schedule and got it done before deadline the insurance company gave me..so I won't lose my insurance!! I was speechless...(thank you!!) At the site, they worked fast, in professional manner, very pleasant, and during whole time they kept the site neat and clean. Great experience! Would highly recommend them!

Brian and his Niwaki crew did a great job in removing my trees. With approval from my neighbor they removed his fence and, using a massive crane swung the tree tops over my house and on to his property. On completion of the tree removal, they hauled away all of the wood, replaced the fence and cleaned up both properties. Well done guys, well done.



Ps. My neighbor was so impressed with their professionalism and efficiency that he is using them to remove his trees

I had Niwaki Tree out to my house to remove three trees that were in the way of a new building project. They did an excellent job. The crew was friendly, and each of them introduced themselves to me. The tree removal was handled very professionally, quickly, and safely. Debris removal was also very thorough. Niwaki also recommended a stump removal crew for me, and followed through to make sure that the stumps did get removed and that I was charged what I was told I would be charged. I would definitely use Niwaki again.

We highly recommend Niwaki! We have used them twice so far and look forward to using them again.

Would highly recommend these folks. Price was good, they were extremely careful to keep any impact on my lawn from taking down the trees to a minimum, they stacked the wood, and did a very nice job at cleanup. I'd use them again for sure!

We noticed a 40 foot tree that was suddenly leaning from our yard into the road. We had contacted almost 10 companies in the area one after the other, trying to find someone to talk to with the emergency situation. Niwaki was only company that had someone there to answer the phone, they sent an arborist out within a few hours to assess the situation. As things happen the tree fell before the arborist returned with the equipment, they immediately came to our rescue, cleared the debris blocking the road and removed the tree and cleaned everything. You would never have known a tree that large had been blocking the road a few hours earlier. I will use Niwaki for all of my future tree service needs.

A great crew. We hired them to trim two large, mature trees (a river birch and a weeping willow). They noticed that a couple of more trees were not doing well and recommended they be pruned as well. My husband had just found a dead branch in one of them the day before so we had just noticed that they were struggling. For a very reasonable price they added the pruning of the two sick trees to the original quote. A quick job, good trim, great job cleaning up. We have had many quotes for tree trimming over the years and the prices were much, much higher and some companies don't provide workman's comp for their employees! Niwaki included their insurance info with their electronic quote. I will definitely hire this company for all of our future tree trimming needs.

Bryan and his team did a great job. They were professional, safe and easy to work with. Lisa was very helpful on the office side. We've already recommended them several times.

I didn't have the tree removed but a loose branch from a tulip poplar tree that is well over 50 feet tall. Of course the branch was in the upper part of the tree. I was having trouble getting quotes for the branch removal from other companies but within minutes of using Home Advisor, Lisa from Niwaki responded to my request. She was very friendly and helpful and answered my additional phone calls promptly. The crew was very professional, friendly, conscientious and knowledgable about their craft. I have a neighbor who is very fussy about his lawn. The guys made sure that anything that fell from the tree was removed promptly from this neighbor's yard in addition to meticulously cleaning up my yard. They also trimmed other branches and cut up the removed branch into usable pieces. A discount was also given to me b/c they didn't have to haul the branch away. The cost was a little more but given the type of work they do (manually climbing the tree) and the superb service, it was well worth it. I would definitely use their services again,

They were professional,timely and very informative. Did a great job!

Dave was recommended from by his brother. I have been using their services for years now, they have done a great job with my lawn. I have an on-going contract with them, and I will continue to use their services.

Dave is very knowledgeable and his company does a great job. They have pruned my landscape for years, removed trees and transplanted my Japanese Maple. I am pleased to have found them.

Nearly impossible task completed by true professionals at an unbeatable price. Nicely done Niwaki.

They are very professional and courteous.

Very professional. Did what was contracted to be done plus other things that arose without charging for these items. Would certainly call them again for any other tree removals I might need done.

Great Experience. Spencer was incredibly knowledgeable and his team did really great job. Reasonably priced. Very happy.

They did great job. Would recommend them to all my friends..

Fast, courteous, and just plain good work. Money for the job wasn't bad either.

2 words...Great Company!! We have contracted them to remove several trees and are now using them for mowing services.

Niwaki did exactly what I wanted them to and it didn't cost a fortune either!! I got a few more trees to get cut down and I will have them back to do it. I am pleased.

We shopped around and found Niwaki to be knowledgeable and have a courteous staff. Ms. Lisa would return messages and they also are flexible with the scheduling and have a great website. I personally would recommend Mr. Bryan's tree trimming at Niwaki to anyone who needs services. Thanks Niwaki

This company not only helped me with my tree trimming needs, they also recommended a number of new trees that I should plant to beautify my landscape. I have taken their advice and am on my way to a new and beautiful yard.”

Thanks for such a great review

Very reasonably priced. Great work and cleanup.

Great job, very satisfied with the work done and have already recommended them to a friend

Great customer service! Very happy with the work done.

Very Affordable and Prompt Service. Neighbor was so impressed that they have contracted them as well.

Price was very affordable and exactly as quoted. Job took a little longer than their workers anticipated, but they stayed on it until complete.

Excellent service. Employees are extremely knowledgeable.

affordable and professional. will use again.

Timely. Efficient. Great customer service.

Prompt and friendly service. Very affordable

Very professional company. Will use this company from now on. And would definitely recommend to others.

Even though the project took much longer than expected, Niwaki still charged us the amount in their proposal.

Even though the project took much longer than expected, Niwaki still charged us the amount in their proposal.

Professional, very friendly, on time. No hard sales pitches and I even asked if any other trees needed to come down. My rep. Bryan, was very honest and stated that he didn’t see any threats. If i have another potential tree crashing crisis, Niwaki will be my first call. Thanks to Bryan and Niwaki….Bryan should get a raise!.

Good price, provided insurance info up front, showed up on time. Will use again.